All orders are shipped from our studio in Mallorca, Spain and are following the Spanish Public and Regional Holidays calendar. 

Good news, we ship worldwide! 

We ship via MRW for domestic orders and DHL Worldwide Express for international orders. The shipping cost will be indicated when placing the order according to the country of destination.

Our processing time is 1-3 business days Monday through Friday, excluding holidays. During sales and peak periods this may take 2-5 days. A confirmation e-mail with a tracking number will be sent to your inbox upon dispatch of the order to let you know it’s on it's way. 

Spain – up to 48 hours

Europe - up to 48 hours

Worldwide – up to 72 hours

For all international orders where duties may be applied, DHL will conveniently handle customs clearance. However, the customer is responsible for all duties and taxes incurred. Returned or refused packages will be refunded except any incurred shipment costs and/or unpaid taxes. 

Please note that international packages may need additional time for delivery, depending on the time needed to clear customs. Moonloom is not responsible for any delays due to customs clearance or payment transaction delays. 

The current case of Brexit may influence shipping terms. Extra taxes might be applied.

Unfortunately, we are unable to change a delivery address once the order has been dispatched. For this you may need to contact the courier company directly.